سياسة الاستبدال والإسترجاع

Regarding the purchase from Lahfa, we hope you are satisfied with the purchase process. However, we accept return or exchange requests for the product within three days of receipt, if the received product is significantly different from your order or has a manufacturing defect. All you need to do is: submit a return request via WhatsApp, wait for approval, and receive it, along with the designated return number for your order. Return the product: the returned product must be returned in its original condition and packaging with all accessories, and ensure they remain original. Exchange or refund: upon receiving the product, we will check its condition; if the product is opened or not intact, the shipment will be returned directly to the previous address, and the exchange process will be rejected for the customer. If a replacement product is not available, the full amount will be refunded. Complete the process: the product will be exchanged or your money will be refunded. Returns and exchanges must be made within 3 days of receiving the product. All returned items must be in new, unused condition, packed in the original packaging, and accompanied by all components. The order number must be attached to the returned goods. Lahfa does not accept returns in the following cases: • Thobes, sweaters, and other orders requiring custom design, city name, print, or special name or tribe, and tailoring, as no piece can be exchanged or returned after execution. • Seasonal products such as National Day T-shirts, Foundation Day, and products with special print or embroidery cannot be returned or exchanged after the season ends due to the inability to resell them. • Products that have been damaged or broken after receipt due to misuse or accidental incident. • Returning products in non-original condition or missing some attached accessories. • Claiming that the product does not match the display image to bypass the seller’s warranty policy. • Not adhering to the seller’s warranty terms, or when the display notes specifically indicate items that cannot be returned. • Lahfa does not accept the return or exchange of perfumes. • Lahfa does not accept the return or exchange of products that are not eligible for return according to the seller’s policy. Refunds: Lahfa processes refunds after verifying that the product complies with the return and exchange conditions. We will then start the refund process if there is no replacement for the returned item. If the customer paid via electronic payment, the refund may take up to two weeks. If paid in cash upon receipt, the refund will be processed after the product is inspected and approved. If you wish to receive the refunded amount in cash, the customer has the right to recover the original amount paid for the requested products without shipping, tax, or customs fees. This requires waiting 10 days from the date of your returned request, then contacting the customer care team via WhatsApp here, and providing your account number to transfer the amount to you. Shipping fees: the customer bears the cost of sending products to the site and the shipping cost for the replacement or return of the new product unless the error is due to a manufacturing defect or site error. When wishing to exchange or return a product without a manufacturing defect or fault, the customer bears the full shipping cost. The fees are as follows: 50 (even if shipping is free). If the product is inspected and found to have a manufacturing defect or is different from the order, the customer will be compensated with a new product, and we will cover the shipping cost. The customer will be contacted to agree on a method to ship the product to them, and they are expected to deliver the product to the shipping company within 7 days of the agreement. The delivery method will be coordinated with the customer service team according to each city’s policy, and the agreement will be canceled if the customer does not deliver the product to the shipping company within this period.